-------- Original message --------
Date:19/01/2020 10:07 (GMT+00:00)
To: "Miller, Stewart (Cllr)" <
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
>
Subject: Eastwood Park/Leisure Centre - Black Ice - treacherous and dangerous - Saturday 18/1/2020
Hi Stewart
Attended Gym at Eastwood Park 08:50 - 10:10 Saturday morning 18 January 2020.
There were Leisure Centre staff? advising traffic at the entrance from the main road warning of
treacherous and dangerous conditions with sheet ice & black ice on the roads, in the car parks and surrounding pavements.
Indeed they were correct. It was very treacherous and dangerous !
Myself and many others were slipping and sliding all over the place.
There was no evidence of gritting and salting having taken place.
Can you clarify what the problem was with the lack of gritting and salting the roads, the car parks and surrounding pavements in the park.
The Centre Staff said they had contacted the Council.
Please clarify the time when the Council were advised about the black ice and the time when the area was eventually gritted and salted.
You will be aware that this lack of gritting and salting has been raised as a problem for the last 5-6 years.
You help with this matter will be appreciated.
Thanks
------ Original Message ------
From: "Miller, Stewart (Cllr)" <
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
>
Sent: Sunday, 19 Jan, 2020 At 12:43
Subject: Re: Eastwood Park/Leisure Centre - Black Ice - treacherous and dangerous - Saturday 18/1/2020
Dear Sir
Thank you for your correspondence and I will pass it on to the relevant officers
Regards
Stewart
-------- Original message --------
Date:23/01/2020 11:34 (GMT+00:00)
To: "Miller, Stewart (Cllr)" <
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
>
Subject: Re: Eastwood Park/Leisure Centre - Black Ice - treacherous and dangerous - Saturday 18/1/2020
Hi Stewart
You say below - 'Thank you for your correspondence and I will pass it on to the relevant officers'
Did you pass it on?
If so, who are the relevant officers?
I was expecting a quick response.
Wouldn't think it would take long to get the requested information.
Your help with this matter is appreciated.
Thanks
------ Original Message ------
From: "Miller, Stewart (Cllr)" <
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
>
Sent: Thursday, 23 Jan, 2020 At 17:48
Subject: Re: Eastwood Park/Leisure Centre - Black Ice - treacherous and dangerous - Saturday 18/1/2020
Dear Sir
As indicated, I did pass on your complaint and I did receive an acknowledgement that your complaint had been passed on.
I didn't expect any further response, nor did I receive any, as the only response I would expect is the road being treated with salt next time there are icy roads
Regards
Stewart
-------- Original message --------
Date:23/01/2020 18:42 (GMT+00:00)
To: "Miller, Stewart (Cllr)" <
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
>
Subject: Re: Eastwood Park/Leisure Centre - Black Ice - treacherous and dangerous - Saturday 18/1/2020
Hi Stewart
I understand that again there was a problem with Eastwood Park regarding this matter and a response should be expected.
Would appreciate if you could let me know ref number of my passed on complaint.
As a senior constituent and trying to keep fit by attending the gym it's ironic that I have to take evasive action to avoid breaking a leg and/or dislocating a hip to get there and any injury to myself is viewed as not a priority.
Again, your help will be appreciated.
Thanks
------ Original Message ------
From: "Miller, Stewart (Cllr)" <
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
>
Sent: Thursday, 23 Jan, 2020 At 23:14
Subject: Re: Eastwood Park/Leisure Centre - Black Ice - treacherous and dangerous - Saturday 18/1/2020
Good evening
As far as I'm aware, I have never had any reference numbers against any complaints I have made on constituents behalf so I'm not in a position to furnish you with such.
I would much prefer that no one should break a leg of dislocate a hip, whether it be a senior constituent or anyone else
Regards
Stewart
------ Original Message ------
To: "Miller, Stewart (Cllr)" <
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
>
Sent: Monday, 27 Jan, 2020 At 10:42
Subject: Re: Eastwood Park/Leisure Centre - Black Ice - treacherous and dangerous - Saturday 18/1/2020
Hi Stewart
Thanks for this.
I understand you treated my email as a complaint and forwarded this to ERC........... 'I did pass on your complaint'.
ERC have procedures/systems in place to deal with complaints.
These procedures/systems are in place for the benefit of both parties.
One of these procedures is that a ref number is allocated to the complaint.
The procedures also ensure a response is given.
It would appear there was a problem and that we were paying for a service that was not provided.
Under the procedures/system a response should be provided by ERC to the request -
Can you clarify what the problem was with the lack of gritting and salting the roads, the car parks and surrounding pavements in the park.
The Centre Staff said they had contacted the Council.
Please clarify the time when the Council were advised about the black ice and the time when the area was eventually gritted and salted.
Your help will be appreciated.
Thanks