To: "Scottish Water" <
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Received: Sun Feb 02 2020 12:11:06 GMT+0000 (Greenwich Mean Time)
Subject: Urgent - Weekend Work Linwood Ave/Viaduct Rd - ‘Capital/aBV/401705’
**EXTERNAL MAIL** - Think Before You Click
Hi
I refer to below regarding weekend work.
What are the working hours?
- We will be working Monday to Friday from 8am to 6pm.
- If we are required to work weekends we will letter you in advance.
We did not receive any advance letter.
We were assured we could park where possible outside our houses at the weekends.
Work would only take place Monday to Friday 8am - 6pm.
However today Sunday 02/02/2020 Huge lorries, vans, pipes negotiating up/down Linwood Ave.
Can you clarify the situation.
Thanks
------ Original Message ------
From: "Scottish Water" <
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Sent: Sunday, 2 Feb, 2020 At 15:48
Subject: RE: Urgent - Weekend Work Linwood Ave/Viaduct Rd - ‘Capital/aBV/401705’
I have forwarded your email on to our Capital Projects department to look into this further for you.
Once we receive an update, we will contact you.
Kind regards,
Customer Engagement Centre | Customer Service
------ Original Message ------
To: "Scottish Water" <
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Sent: Monday, 3 Feb, 2020 At 17:03
Subject: Re: RE: Urgent - Weekend Work Linwood Ave/Viaduct Rd - ‘Capital/aBV/401705’
Hi
When can update be expected?
Thanks
------------------- Original Message -------------------
Received: Thu Feb 06 2020 11:55:45 GMT+0000 (Greenwich Mean Time)
To: ;
Subject: Re: RE: Urgent - Weekend Work Linwood Ave/Viaduct Rd - ‘Capital/aBV/401705’
Hi
As it's nearly the weekend, when can update be expected?
Thanks
------ Original Message ------
From: "Scottish Water" <
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Sent: Saturday, 8 Feb, 2020 At 10:41
Subject: Re: RE: Urgent - Weekend Work Linwood Ave/Viaduct Rd - ‘Capital/aBV/401705’
Please accept our sincere apologies for the delay in responding to your email.
I can advised this was passed to the contractors ABV, I am requesting that our Capital Projects department contact them for an update.
We will contact you as soon as we receive further information.
Kind regards,
Customer Engagement Centre | Customer Service
------ Original Message ------
From: "McCann, Allan" <
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Sent: Monday, 10 Feb, 2020 At 12:24
Subject: aBV / Scottish Water - Weekend working Advice
I write in relation to your recent correspondence with Scottish Water with regards to the fact that there were works being completed over the course of the past couple of weekends.
Firstly, please accept or apologies for no letter/postcard being received ahead of these works.
This should have been sent out to yourselves.
Going forward however, please note that weekend working will be kept to a minimum.
We have had to work at the weekend recently due to issues we have encountered with regards to a water main diversion.
The water main diversion was a necessity to be completed ahead of the upgrading to the sewer network itself.
We therefore worked these Sundays in an attempt to minimise any future problems and to ensure the sewer upgrade itself still maintains construction programme.
We have now resolves these issues with the diversion looking to be completed by Tuesday 11th February.
I also understand that there may have been frustration with what appears to be minimal progress on the site.
This is due to the required methodology during the installation of a water main diversion where the new main needs to be left for a period of time during which time the pressure is tested, it is disinfected, sampling of the water is completed and there are also a number of days in which the results of any samples taken to be returned.
As such, it may look like not much progress is being made but we need to abide by the timescales as set out to ensure the new water main is safe.
Trust that this explains the situation however do not hesitate to call me on the number below.
Allan
Allan McCann / Programme Project Manager
aBV Pavilion 2/2, Buchanan Gate Business Park,
Stepps, Glasgow, G33 6FB
amey-Black & Veatch is a Joint Venture of Byzak Limited (trading as amey) and Black & Veatch Limited.
Byzak Limited Registered Office: Chancery Exchange, 10 Furnival Street, London, United Kingdom, EC4A 1AB; Registered in England & Wales No. 01809458.
Black & Veatch Limited Registered Office: 60 High Street, Redhill, Surrey RH1 1SH; Registered in England & Wales No. 3163649
Amey plc is a company registered in England and Wales. Registered Office: Chancery Exchange, 10 Furnival Street, London, EC4A 1AB. Registered Number: 4736639. For particulars of companies within the Amey Group, please visit
www.amey.co.uk/Home/Companyparticulars/tabid/182/Default.aspx.